Reward Program Terms & Conditions
Who can use the Loyalty Program?
- Complete the ‘Sign up’ form through the link provided below.
- Follow the instructions given to you through email.
- Make sure to complete all personal information to help us cater rewards personalised just for you.
- Now you can enjoy shopping while earning points, ranking up through the tiers. It is our way of saying Thank you.
Benefits of joining the Rewards Program Avyaana Pearl Tier:
- Points needed: 0-600
- 10% off Welcoming code (orders over £85.00)
- 10% Birthday code
- One free shipping code- 200 points (domestic only)
Avyaana Silver Tier:
- Points needed: 601-1600
- 15% off first Silver tier order
- 15% Birthday code
- Access to sales and invite only events
- 1 hour early access to new collection drops
- One free shipping code- 150 Points (domestic only)
- One free Alteration service- 150 Points
Avyaana Gold Tier:
- Points needed: 1601-3000
- 20% off first Silver tier order
- 20% Birthday code
- One styling service
- Access to sales and invite only events
- 2 hour early access to new collection drops
- Two free shipping code- 130 points each (domestic only)
- One free shipping code for International orders- 200 points
- Two free Alteration services- 130 points each
Avyaana Platinum Tier:
- Points needed: 3001
- 30% off first Silver tier order
- 30% Birthday code
- Access to sales and invite only events
- 3 hour early access to new collection drops
- Four free shipping code annually- 100 points each (domestic only)
- Two free shipping code for International orders- 150 points
- Four Alteration annually- 100 points each
- Members in Platinum tier enjoy an exclusive collection made just for them
How do I earn points?
Points are earned when shopping online at www.avyaana.com or at our pop-ups. Points cannot be transferred for other store discounts. Only purchases made as an individual will count towards your points total. Points cannot be combined or pooled with other customers. Make sure you are using the same information as is on your Loyalty account, as we may not recognise your purchases if alternative names and email addresses are used.
How are points calculated?
Points are rewarded based on spend in GBP. Customers are rewarded 1 point per 1 GBP spent. This ensures that all customers, no matter which part of the world they are located, are awarded the same amount of points for the same purchases.
What if I've already purchased from AVYAANA, do I get points for previous orders?
No, unfortunately we do not have the logistical support to backtrack orders prior to our 01.12.2022 rewards program launch.
If I reach a new Tier, do I still get the benefits of my previous Tier?
Once you've reached a new tier, you will only be able to use rewards for that tier.
Can I use rewards together?
Rewards and discounts cannot be used together in a single transaction, nor can they be combined with other rewards.
Can I use discount codes at pop-ups?
Discount codes can currently only be used online at www.avyaana.com.
How do returns work with my points?
For any returns made to AVYAANA, the associated points will be deducted from your points account. If an item was bought during a sale or using a form of discount, then the value after discount will be deducted. If we make deductions from your points account we will notify you via email, following on from your return acknowledgement and refund email.
How do I maintain my Tier level?
Once you reach a tier, you will enjoy the rewards for that tier for 12 months. This will be the case unless your spend increases and you move up a tier, or the qualifying purchase to move up a tier includes a returned or cancelled order. In this scenario the associated points will be deducted, which may result in you remaining at your current level until a further qualifying purchase is made. After 12 months, we will review your spend for that period and adjust your tier accordingly.
How do Double Points Days work?
For customers at Silver Tier and above, you will receive promotions notifying you of upcoming double points days. Once your order is confirmed, we will review your purchase to confirm your tier and assign your additional points. This will typically be done within 24-48 hours.
Do I get points when I use a gift voucher?
Only the person who made the initial purchase of the voucher will gain points, as it counts towards their spend. This is non-transferrable. The recipient will receive points less the value of the gift card that they use.
When will I be invited to special events and pop-ups?
Applicable tier members will get the opportunity to join via invitation. These will be sent via email or post in the lead up to an event.
How can I claim my alteration & styling service work?
Alteration: Once a member unlocks this reward they will need to get in touch with a member of our team via email, rewards@avyaana.com, in order to make use of the service. Alteration service is available on full priced garments within three months of purchase. This service is only available for basic alterations of up to 4 inches. It is at the discretion of our in house tailors to advise on correct alteration methods, if your request changes the design of the garment we have the right to reject your request. All alterations will be chargeable for sale items and garments after 3 months of purchase.
Styling Service: Once a member unlocks this reward they will need to get in touch with a member of our team via email, rewards@avyaana.com, in order to make use of the service.
How often will I receive communication regarding the Reward Program?
You will only receive email communication regarding our Reward Program when there are rewards or points earning opportunities waiting for you. If you do not wish to receive emails from AVYAANA, simply click "unsubscribe" in any of our email communications and you will be removed from our marketing communications. This will not affect your points, however you may miss out on rewards, points opportunities and important information regarding your Loyalty Program account.
For any further queries please get in contact by emailing rewards@avyaana.com.