SHIPPING
When ordering ready made pieces, please allow 24 hours for your order to be packed before it is shipped out. Our business operates during the week days, orders placed during the weekend will be processed the next working day. Orders cannot be cancelled after being placed as they would have been processed by our team.
UK DELIVERY
All our UK orders are delivered using Royal Mail or DHL. Please note that during seasonal periods delivery time frames depend on your chosen couriers working ours. Please select your delivery method at the checkout, all delivery includes tracking details.
EU Customs & Tax Free Shipping: All EU Customs & Tax free shipping method will be delivered approximately 5-10 working days after dispatch date. Delivery includes tracking details and requires a signature upon arrival. You will not be charged local customs and tax fees when selecting this method of shipment.
DHL Express Shipping: All DHL Express Delivery orders will be delivered approximately 2-3 working day after the dispatch date. Delivery includes tracking details and requires a signature upon arrival. You will be charged local customs and tax fees when selecting this method of shipment.
US/CANADA/REST OF THE WORLD DELIVERY
All US/Canada/Rest of The World orders are delivered by DHL Express. All US/Canada/Rest of The World orders will be delivered approximately 3-4 working days upon completion of order production. Delivery includes tracking details and requires a signature upon arrival.
Please note AVYAANA provide tracking details for all international order shipped. We expect customers to use tracking to ensure completed delivery. Customers may be liable to additional shipping fees after the 2nd failed attempt of delivery to the customer.
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PRODUCTION
At AVYAANA all designs are hand-made once an order is made, we do not keep stock. As such we kindly request that you allow 2-3 weeks for your order to be made before dispatch. During busy periods please allow up to 5-6 weeks production time. As we’ve been told on numerous occasions from our loyal returning customers; the wait is absolutely worth it!
Once production of your order is complete and it's ready for dispatch, you will receive a confirmation email along with tracking details.
Once production of your order is complete and it's ready for dispatch, you will receive a confirmation email along with tracking details.
Complimentary Alteration Service
Complimentary alteration service may be requested via the note section at the checkout, it is at the discretion of AVYAANA ltd to accept/reject your request upon review from our in house tailors. Please allow up to 5 days for alteration request to be reviewed. If the request is accepted your request will be carried out within the 5 day time period. Alteration service is only available for up to 5 inch reduction of the length of your garment and must begin with a minimum of 2 inches.
Alteration services are not available during peak seasons such as Ramada/Eid. Our complimentary alteration service is not extended to sale/promotional products.
Please contact us at order@avyaana.com if you need your order by a specific date and we will do our utmost to ensure you receive your piece for your special day.s
DELIVERY PROMOTIONS
Shipping related codes/promotions cannot be applied or combined whilst sales, special offers, promotions or other codes are used. Please note that promotional delivery offers advertised on AVYAANA ltd social media pages and website are not applied to international orders. When delivery options apply to international orders, AVYAANA ltd will explicitly mention and make all efforts to ensure international customers are informed of these promotion(s).
INTERNATIONAL TAXES & DUTIES
Please note AVYAANA can not take responsibility for delays due to customs clearance as this is beyond our control. Orders do not include possible taxes and duties which may be applied by customs authorities on delivery into your country. Import Duties and Taxes are the responsibility of the customer. If you fail to comply with customs and consequently the parcel is returned to AVYAANA you will be liable for the additional fee’s charged for return and re-delivery.
PROMOTIONS & PRE-ORDER DELIVERY
Please allow additional time for processing orders placed on and around release days, holidays and sales. Due to the high volume of orders in busier periods, processing can take up to 5-7 working days which does not include shipping transit time. The shipping service/delivery time you select at checkout become effective once the item has shipped.