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Due to the exclusivity of each design and the nature of the pieces being hand crafted, no exchanges or refunds are offered on any orders. AVYAANA takes great pride in ensuring your order is fulfilled without any faults. In order to ensure high quality in all our pieces, all orders are subject to a 4 stage quality control check. 
We offer a free of charge minor alteration service (excluding postage), please contact us for more information. Unfortunately, due to hygiene reasons, we are unable to accept returns on scarves.